FAQ

Where do you deliver?

We ship overnight to everywhere in the United States except Alaska and Hawaii. You can learn more about our shipping process here.

I live in an area with hot weather. Will my order be spoiled by the time it arrives?

No, we take care to pack every order in a special ice-filled container. You can learn more about our shipping process here.

How long will my Wagyu beef last in the refrigerator

We recommend enjoying your Wagyu within 7 days of receiving your order.

Do you offer instructions on how to cook Wagyu beef?

Yes, we include a small booklet filled with recipes and tips with every order purchased from our store.

What is your return policy?

Please read about our return policy here.

What is your refund policy?

Please read about our refund policy here.

What is your cancellation policy?

Please read about our cancellation policy here.